Welcome to our crazy life!
For years friends and family have told me to write a book about some of the wild, funny, challenging and (at times) unbelieveable events in my family's life. I decided a blog would be a good way to get my feet wet...so here goes! I was NOT an English major so don't critique.
Saturday, February 12, 2011
Hank is traumatized and so am I!!! This is half of one of his lower teeth and get this...he just lost another half of a top one. What's going on here? He cracks two teeth within 12 hours of each other. They were both filled (see the dark spot). Last night we thought he bit down on an uncooked grain of rice just right, but today he was eating something soft. I married him for his nice smile and straight white teeth - what will happen to us now? Not really, but this is a major problem becuase he thinks they will have to be pulled. I can't take him out in public missing half of his teeth:( One thing I do know for sure; that he is going to the dentist and then following up with his doctor ASAP. Friday, February 11, 2011
I have a theory on customer service. They make the automated menu so hard to drill through and the people sooo hard to understand that you decide it's simply not worth your time and you just take it! I have allowed charges to go through on my credit card just so I wouldn't have to deal with the frustration and I believe others have done this too. I think that is the plan. Hank deals with it so much more than I do, that I truly feel sorry for him. Technical support is all overseas now. The conversation I just had went something like this, once I finally got through to a person. I was calling SIRIUSXM radio. "oh we are sorry that our system automatically billed you for an extra year when you clearly had your account set up to pay annually."
I'm thinking "then why did I get billed for 2 years?"
Customer service: "um, hold on..."
Customer service: "one moment please"
Customer service "ok then, one moment"
Customer service "we will credit you for all months subtracting the one month this year you have already used it, becuase you had a credit balance then we will blah, blah, blah and she kept spouting all of this nonsense out about how she was going to only charge me for one year at a time.
IF you are a linguist you can kind of sort out what they are saying through the thick accent on the other end of the phone.
This is why Hank jumps up and down and tells me don't EVER order a FREE sample of ANYTHING off of the internet because they always charge your card the very next day and it's next to impossible to get that stuff taken off. I have done it with a travel service, acai berry, the other day I got a free credit report for a $1 processing fee only to be charged $85 dollars.
I PROMISE Hank I will resist the temptation to ever do this again!!!! If I do, you can take away my computer privileges.
I'm thinking "then why did I get billed for 2 years?"
Customer service: "um, hold on..."
Customer service: "one moment please"
Customer service "ok then, one moment"
Customer service "we will credit you for all months subtracting the one month this year you have already used it, becuase you had a credit balance then we will blah, blah, blah and she kept spouting all of this nonsense out about how she was going to only charge me for one year at a time.
IF you are a linguist you can kind of sort out what they are saying through the thick accent on the other end of the phone.
This is why Hank jumps up and down and tells me don't EVER order a FREE sample of ANYTHING off of the internet because they always charge your card the very next day and it's next to impossible to get that stuff taken off. I have done it with a travel service, acai berry, the other day I got a free credit report for a $1 processing fee only to be charged $85 dollars.
I PROMISE Hank I will resist the temptation to ever do this again!!!! If I do, you can take away my computer privileges.
Thursday, February 10, 2011
this would be such a beautiful picture of the horses running through the snow if it didn't look so unnatural for Joe to have his turnout coat on! If you are wondering about Ginger...I bought her one and when I went out to feed one morning she had herself all tangled up in it and almost broke one of very expensive legs. The coat was too big:( I had to call Hank up at the house and have him help me get it off of her. I never bothered to order another one as she is the fuzziest, fuzzball of a horse I have ever seen. If anyone is looking SHE IS FOR SALE!!!!! She's a beauty:)
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